Customer Service and Shipping

Prices are subject to change. Because this is an annual catalog, prices at the time of your order may be lower or higher than those shown. We will confirm the current price when you place your order.

Errors: Product description, typographic, pricing, and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors.

Return Items create an additional 10% charge and exchange items are free of additional charge.

Delivery Options within the USA
Service includes packaging, handling, and shipping.

Ground Service - Delivered in 2 - 5 business days
Economy Air - Delivered in 2 business days
Overnight - Delivered by 5:00 pm the next day in most areas

To determine your shipping charges:
Find your shipping charges on the Shipping Rates Chart. Orders are usually shipped the same day if order is received before 1 pm EST Monday-Friday. Orders over $50 and under 20 pounds are shipped Ground Service free of charge.
All orders of Maximum products are shipped free.

Shipping Rates
We normally ship via ground service
Orders under 20 lbs and over $50 are shipped Ground for free.

Ship Weight

Ground

Guaranteed 2-Day

Guaranteed Overnite

up to 1 lb
2 lb
3 lb
4 lb
5 lb

$4.95
$6.00
$6.25
$6.50
$6.75

$7.75
$9.00
$10.25
$11.50
$12.50

$11.00
$13.00
$14.50
$16.00
$17.50

6 lb
7 lb
8 lb
9 lb
10 lb

$7.00
$7.25
$7.50
$7.75
$8.00

$13.50
$14.50
$15.50
$16.50
$17.50

$19.00
$20.50
$22.00
$23.50
$25.00

11 lb
12 lb
13 lb
14 lb
15 lb

$8.50
$9.00
$9.50
$10.00
$10.50

$18.50
$19.50
$20.50
$21.50
$22.50

$26.25
$27.50
$28.75
$30.00
$31.25

16 lb
17 lb
18 lb
19 lb
20 lb

$11.00
$11.50
$12.00
$12.50
$13.00

$23.50
$24.50
$25.50
$26.50
$27.50

$32.50
$33.75
$35.00
$36.25
$37.50

20+ lb

$13.00 plus .50 for each lb.
over 20

$27.50 plus .75 for each lb.
over 20

$37.50 plus $1.00 for each lb.
over 20

Hazardous Materials Fee:
There may be an additional fee for each hazardous product such as solvents and extinguishers. We will notify you of the fee amount (if any) at the time you place your order. Certain classes of hazardous products are charged up to $35.00 to cover the extra cost of shipment and are shippable via ground only. Sorry, but we cannot ship hazardous materials outside the continental USA.

Truck Freight:
For heavy or oversized items, defined as anything over 150 lbs. or having a combined length and girth over 130 inches, call for rates (provide model number and your ship-to zip code).

Sales Tax:
By law, we are required to charge sales tax on shipments to Massachusetts. All other states are exempt.